Winter Season - Guest Services Positions Winter 2020 - 21

Apply Now
12670772 10156702969140571 7410764597059591824 N
Join us for the winter season!

Job Description

Various guest services positions available throughout HTM's Brands - these include (but are not limited to):

Front Desk

  • Handling check-ins and check-outs.
  • Handling cash and credit card transactions.
  • Reviewing guest accounts to make sure the charges are correct.
  • Controlling the room assignments.
  • Assisting with guest enquiries.
  • Answering both in-house and outside calls.
  • Communicating with other departments to yield smooth daily operation.
  • Responding to emails.
  • Handling room reservations.

Concierge / Tour Desk

  • Managing the guest services inbox
  • Ensuring last minute bookings and enquiries are expedited
  • Replying to guest services emails within our standard response time
  • Gathering sufficient information from the guests to book the services they require
  • Up-selling where possible to maximize guest services sales
  • Managing guest expectations as to what they want and what is possible
  • Developing relations with suppliers
  • Being in contact with our guest services suppliers on a day to day basis
  • Checking availability, adding new bookings, modifying old bookings and making cancellations
  • Using our Content Management Software to ensure all bookings are made and guests are charged correctly.
  • Completing the Tour Desk Checklist.

Service Staff

  • Acknowledgement and greeting of each guest.
  • Table service and order taking.
  • Maintaining up to date menu knowledge and provide concept explanations to guest.
  • Communicate with kitchen on guest orders.
  • Expediting orders to each table.
  • Bussing & Table cleaning.
  • Keeping aware of any guest allergies or requests.
  • POS & register use.

Rental Technician

  • Provide genuine friendly and professional service, with the aim of making the fit-out process an enjoyable experience for our guests
  • Fitting guests correctly into well maintained, comfortable equipment which is suited to their needs
  • Accurate adjustment of ski and snowboard binding set ups based on the guest requirements
  • Accurately and neatly labeling rented ski equipment so guests and valet staff can identify it easily
  • Returning, cleaning and servicing gear at the end of rental period
  • Keeping all areas of operation clean, tidy and organised
  • Assisting with ski valet operations as required.

Qualifications

  • Conversation Japanese at minimum, with fluent English
  • Mandarin or Cantonese useful, not essential
  • Experience in delivering guest services
  • Prior working experience in Niseko an advantage
  • Genuinely friendly and professional with great communication skills
  • Passionate about hospitality services
  • Willing to be flexible

Job Particulars

Pay Rate

  • ¥1,100 - ¥1,300 per hour commensurate with experience and Japanese language ability.
  • 25% overtime rate for hours worked above 40 per week (on average over a 2 week period)
  • 25% late night work rate for work between 10pm and 5am

Employment Period

  • Mid November to end of March.
  • Potential to extend contract, availability of work dependent

Hours

  • Generally 5 days per week, around 30 - 40 hours per week (availability of work dependent)
  • This is likely to be higher during peak season (including some weeks where you may be required to work 6 days) and a little quieter during the start and ends of the season

Job Benefits

Accommodation

  • Each of our accommodations is subsidised to bring you housing at an affordable price.
  • A number of options in a range of locations to suit a variety of budgets.

Lift Passes

  • Your own Grand Hirafu season lift pass is available to purchase at a discounted price.

Bi-monthly Pay

  • Receive your pay every 2 weeks.
  • Most local employers pay monthly which can leave you eating into your savings at the start of the season.

Cost Price on Niseko Central delivered Services

  • Please see our website for more details on what we book, but this could include things like snowmobiling, back country tours, transfers and car rental.

Discounts on HTM's services

  • Discounts available on bookings made by staff at HTM managed properties, GoSnow lessons and SkyExpress Transfers. Have your friends and family experience Niseko at a discount price!

Potential Sponsorship in the Future

  • For the best performing seasonal staff, Niseko Central will want you back and we would like to sponsor you for future seasons (provided you meet the sponsorship criteria).
Apply Now

Print this job vacancy