Winter Season - Front Desk Supervisor

Start Date: 3 November 2025

• Perform the role of Duty Manager and oversee the delivery of daily Front Desk operations for the shift
• Review Guest accounts to make sure the charges are correct and resolve any issues
• Assist the Front Desk Manager with training and coaching Front Desk, Bell and Shuttle Driver staff
• Ensure Front Desk, Bell and Shuttle Driver staff are meeting the dress and presentation standards on shift
• Respond to issues raised by Guests and find appropriate solutions
• Liaise with the Housekeeping Manager and Supervisors on duty to ensure smooth housekeeping experiences for the Guests
• Reconcile cash floats and daily transactions
• Complete the Duty Manager checklist for the shift.
• Assisting with other areas in the hotel as required.

• Passionate about hospitality service.
• Previous hospitality supervisory experience is a plus.
• Professional attitude.
• Team player with excellent communication skills.
• English is a must, and ability to speak a second language (especially Japanese, Cantonese, or Mandarin) is a plus.

Pay Rate

• ¥2,200 - ¥2,500 per hour.
• 25% overtime allowance for hours worked above the prescribed working hours for the month.
• 25% late night allowance for work between 10pm and 5am.

Employment Period

• 3 November 2025 - 7 April 2026.
• Fully paid training at the start of the season.

Hours

• Generally 5 days per week, around 40 hours per week.
  
• Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Lift Passes

• A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment of ¥50,000.

Travel Support Bonus

• ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
• For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

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