Frequently Asked Questions

Rooms and Reservations

What is the difference between Yotei View and Resort Side?

Yotei View - All Yotei View rooms offer clear vantage points (on clear days) to allow you to gaze upon Mt Yotei, the iconic mountain that dominates the Niseko landscape. These rooms are located on the front side of the hotel.

Resort Side - Resort Side rooms are located on the back side of the hotel, facing towards Grand Hirafu Mountain Resort. These rooms afford a greater degree of privacy and look out on a hillside covered in foliage in summer and snow in winter.

Maximum occupancy and are additional guests allowed?

Room Type

Standard Occupancy

Maximum Occupancy

Additional Fees

Hotel Room

2

2

Winter - N/A

Summer – Pricing based upon number of guests and age group

1 Bedroom Condo

2

3

Winter – 7,000 yen per night if the 3rd guest is an adult

Summer – Pricing based upon number of guests and age group

1 Bedroom Deluxe Condo

2

4

Winter – 7,000 yen per extra adult per night

Summer – Pricing based upon number of guests and age group

2 Bedroom Condo

4

5

Winter – 7,000 yen per night if the 5th guest is an adult

Summer – Pricing based upon number of guests and age group

Penthouse

8

12

Winter - N/A

Summer – Pricing based upon number of guests and age group

 

What is the policy on children?

Children aged 7 to 15 are counted toward the total number of Guests staying in a given room. In other words, the maximum number of occupants allowed to stay in each room type means the maximum number of adults (considered anyone 16 years and older) and children aged 7 to 15. Children under 7 years old who are able to share a bed are allowed to stay in excess of the maximum occupancy for the room type. For example, two adults, one 9-year-old child, and one 4-year-old may stay in a 1 Bedroom, even though the maximum occupancy for that room type is 3. We ask that you let us know at the time of booking how many adults, children aged 7 to 15, and children under 7 will be staying in your room. 

What bed types are available?

Each bedroom features either a king size bed or two single (twin) beds. Please specify your preference at the time of making a reservation (or at a later date prior to your arrival date). The 1 Bedroom Deluxe room type also has a Murphy bed (full size). 

What are the measurements of the beds?

Single beds are 90 cm x 200 cm. Double beds are 180 cm x 200 cm.

How is bedding provided for an extra Guest?

We will prepare either a rollaway bed or a Japanese-style futon in the living room area of a 1 Bedroom, 2 Bedroom, or 1 Bedroom Deluxe if there will be an additional Guest beyond the standard for the room type. Penthouse bedrooms feature sofas that can be converted to beds to accommodate extra Guests.

Do you have baby cots and high chairs?

Yes. Please let us know if you would like them and we will be happy to prepare a cot, high chair, or both in your room. Please note that this is only possible if your reservation is for a 1 Bedroom or larger room type, as Hotel Rooms do not have space to accommodate these items.

Is breakfast included with my reservation?

To confirm if breakfast is included in your reservation, please check your confirmation document. If breakfast is included with your reservation, it will be listed as such under your accommodation details in package. If you did not receive a confirmation document or you are still unsure, please feel free to contact the reservations team via email (stay@kiniseko.com).

What items are provided in the kitchens of units?

A full array of appliances, cookware, utensils, dishes and drinkware is available in the kitchen. Please click here for a complete list.

Please note there are no kitchen facilities in Hotel Rooms.

Is it possible to change my stay dates or number guests?

Depending on availability, it may be possible to make such amendments, but refunds may not be available for changes that reduce the value of the reservation and an additional deposit amount will be required to guarantee changes that increase the value of the reservation. To request amendments and confirm the payment details, please contact our reservations team (via email: stay@kiniseko.com or phone: +81 (0) 136 22 2121).

What is your payment and cancellation policy?

There are separate payment and cancellation policies for the two seasons, winter and summer. Please note that in the following policies, “cancellation” refers not only to cancellation of the reservation, but also to changes made to the room type, check-in date, and/or check-out date. For more details, please refer to our complete terms and conditions.  

For winter (check-in date between 1st December and 31st March):

- A deposit of 20% of the accommodation total is required within three days of submitting your reservation request to confirm your reservation. Full accommodation total is due by 60 days prior to check-in date.

- Cancellation within 7 days of confirmation but more than 60 days before check-in will incur a ¥10,000 administration charge; you authorise us to charge the credit card which you used to pay the deposit.

- Cancellation 7 days or longer after confirmation but more than 60 days before check-in will result in forfeit of the deposit (i.e. cancellation fee is 20% of accommodation total).

- Cancellation 60 days or less before check-in incurs cancellation fee of 100% of the accommodation total (i.e. full accommodation total is due and non-refundable).

For summer (check-in date between 1st April and 30th November):

For summer reservations of 1 – 2 nights:

- Cancellation 3 days or more before check-in: no fee.

- Cancellation 2 days before check-in: 50% of accommodation total. 

- Cancellation 1 day or less before check-in: 100% of accommodation total.

For summer reservations of 3 nights or more:

- Full accommodation total is due by 7 days prior to check-in.

- Cancellation 8 days before check-in: no fee

- Cancellation 2-7 days before check-in: 50% of accommodation total. 

- Cancellation 1 day or less before check-in: 100% of accommodation total.

Getting to Ki Niseko

How to get here from the airport?

The closest airport to Niseko is about a 2.5-hour drive away. Our Concierge Team are more than happy to assist you with reserving a private transfer to the hotel or making plans to take public transportation.

What is the best way to travel to Ki Niseko?

The most relaxing and convenient way to travel to Ki Niseko from New Chitose Airport is via private transfer. The other options for getting here would be JR train to Kutchan Station and public buses (generally available in winter only).

If I take the train or bus, is there a pick-up service available to the hotel?

Yes. We offer complimentary pick-up service from JR Kutchan Station and from Hirafu Welcome Center (the nearby public bus stop). Please note that the specifics of this service depend on the season. During winter, we offer pick-up service for all public bus arrivals to Hirafu Welcome Center (prior reservation recommended) and limited scheduled services from Kutchan Station. During summer, pick-up service by prior reservation is available between the hours of 9:00 a.m. to 6:00 p.m. Please see our shuttle page for more details.