Winter Season - Front Desk

Start Date: 17 November 2025

  • Handling check-ins and check-outs.
  • Handling cash and credit card transactions.
  • Reviewing guest accounts to make sure the charges are correct.
  • Assisting with general guest and hotel enquiries.
  • Answering both in-house and outside calls.
  • Directing requests and issues to other departments within the hotel and back office for smooth daily operations.
  • Responding to email enquiries.
  • Handling private onsen booking requests.
  • Assisting Concierge, Bellman, Driver, and Ski Valet when necessary.
  • Passionate about hospitality service.
  • Previous hospitality experience is a plus.
  • Professional attitude.
  • Excellent communication skills.
  • Team player.
  • English is a must, and ability to speak a second language (especially Japanese, Cantonese, or Mandarin) is a plus.

Pay Rate

  • ¥1,650 - ¥1,950 per hour.
  • 25% overtime rate for hours worked above prescribed working hours for the month.
  • 25% late night work rate for work between 10pm and 5am.

Employment Period

  • 17 November 2025 - 29 March OR 5 April 2026.
  • Fully paid training at the start of the season.

Hours

  • Generally 5 days per week, around 40 hours per week.
  • Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Lift Passes

  • A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
  • If you do not need a pass, you will be offered a bonus payment of ¥50,000.

Travel Support Bonus

  • ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
  • For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.

Free Ski & Snowboard Lessons

  • Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.
Fill out my online form.

Print this job vacancy