Winter Season - Front Desk

Start Date: 16 November 2026

• Handling check-ins and check-outs.
• Handling cash and credit card transactions.
• Reviewing guest accounts to make sure the charges are correct.
• Assisting with general guest and hotel enquiries.
  
• Answering both in-house and outside calls.
• Directing requests and issues to other departments within the hotel and back office for smooth daily operations.
• Responding to email enquiries.
• Handling private onsen booking requests.
• Assisting Concierge, Bellman, Driver, and Ski Valet when necessary.

• Passionate about hospitality service.
• Previous hospitality experience is a plus.
• Professional attitude.
• Excellent communication skills.
• Team player.
• English is a must, and ability to speak a second language (especially Japanese, Cantonese, or Mandarin) is a plus.

Pay Rate

• ¥1,750 - ¥2,050 per hour.
• 25% overtime rate for hours worked above prescribed working hours for the month.
• 25% late night work rate for work between 10pm and 5am.

Employment Period

• 16 November 2026 - 31 March OR 6 April 2027.
• Fully paid training at the start of the season.
• Opportunity for contract extension.

Hours

• Generally 5 days per week, around 40 hours per week.
• Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Lift Passes

• A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment.

Travel Support Bonus

• ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
• For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.
• Staff accommodation is available until the end of the resort season. Plus, enjoy a rent-free week after your contract ends to relax and pack up at your own pace.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Living in Japan Support

• We’ll guide you through the essentials, including setting up your local bank account and completing your Residence Card registration.
• Full enrollment in social insurance programs for all eligible team members

Please click here if clicking above does not reveal the Application Form.