Winter Season - Concierge

Start Date: 1 November 2024

Job Description

  • Managing the concierge inbox to ensure Guest inquiries are replied to in a timely and professional manner.
  • Entering bookings onto Guest folios on our Property Management System.
  • Managing bookings and liaising with service providers and suppliers.
  • Making suggestions and upselling where appropriate to maximize sales and improve Guest experience.
  • Performing regular checks to ensure all bookings are accurate and in order.
  • Performing some Front Desk and other hotel duties as required during busy periods.


  • Passionate about hospitality service.
  • Previous hospitality experience is a plus.
  • Professional attitude.
  • Excellent communication skills.
  • Team player.
  • English is a must, and the ability to speak a second language is a plus.

Job Particulars

Pay Rate

  • ¥1,600 - ¥1,850 per hour.
  • 25% overtime rate for hours worked above prescribed working hours for the month.
  • 25% late night work rate for work between 10pm and 5am.

Employment Period

  • 1 November 2024 - 31st Mar 2025.
  • Paid training at the start of the season.


  • Generally 5 days per week, around 40 hours per week.
  • Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Job Benefits

Lift Passes

  • Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
  • If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Travel Support Bonus

  • ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available in Hirafu starting from ¥5,000 per month quad share, ¥15,000 for twin share (or double for couples) with all utilities, basic supplies and WiFi included.
  • Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

  • Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Interested in joining us for the season of a lifetime? Submit your application now using the form below:

Fill out my online form.

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