Winter Season - Concierge

Start Date: 26 October 2026

• Managing the concierge inbox to ensure Guest inquiries are replied to in a timely and professional manner.
• Entering bookings onto Guest folios on our Property Management System.
• Managing bookings and liaising with service providers and suppliers.
• Making suggestions and upselling where appropriate to maximize sales and improve Guest experience.
• Performing regular checks to ensure all bookings are accurate and in order.
• Performing some Front Desk and other hotel duties as required during busy periods.

• Passionate about hospitality service.
• Previous hospitality experience is a plus.
• Professional attitude.
• Excellent communication skills.
• Team player.
• English is a must, and the ability to speak a second language is a plus.

Pay Rate

• ¥1,800 - ¥2,100 per hour.
• 25% overtime rate for hours worked above prescribed working hours for the month.
• 25% late night work rate for work between 10pm and 5am.

Employment Period

• 26 October 2026 - 27 February OR 6 April 2027
• Paid training at the start of the season.
• Opportunity for contract extension.

Hours

• Generally 5 days per week, around 40 hours per week.
• Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods.

Lift Passes

• A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment.

Travel Support Bonus

• ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
• For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.
• Staff accommodation is available until the end of the resort season. Plus, enjoy a rent-free week after your contract ends to relax and pack up at your own pace.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Living in Japan Support

• We’ll guide you through the essentials, including setting up your local bank account and completing your Residence Card registration.
• Full enrollment in social insurance programs for all eligible team members

Please click here if clicking above does not reveal the Application Form.