Winter Season - Overnight Front Desk

Start Date: 17 November 2025

  • Handling late night check-ins and early morning check-outs.
  • Handling cash and credit card transactions.
  • Reviewing departures to make sure the guest account charges are correct.
  • Reviewing arrivals and and prepare for guest requests.
  • Rolling over the date in Property Management System.
  • Preparing necessary daily reports for the day team.
  • Assisting with guest enquiries.
  • Answering phone calls, in-house calls and external calls.
  • Responding to emails.
  • Communicating with morning staff for any handover.
  • Responding to emergency situations and contacting the Manager.
  • Passionate about hospitality and service.
  • Bilingual (Japanese and English).
  • Previous hospitality experience is a plus.
  • Professional attitude.
  • Excellent communication skills.
  • Team player.
  • Valid Japanese driving licence or International Driving Permit.

Pay Rate

  • ¥1,937 - ¥2,312 per hour for hours worked 10pm~5am (includes 25% late night allowance.)
  • ¥1,550 - ¥1,850 for hours worked outside 10pm~5am.
  • 25% overtime rate for hours worked above prescribed working hours for the month.

Employment Period

  • 17 November 2025 - 29 March 2026.
  • Fully paid training at the start of the season.

Hours

  • Generally 5 days per week, around 40 hours per week
  • Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods

Lift Passes

  • A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
  • If you do not need a pass, you will be offered a bonus payment of ¥50,000.

Travel Support Bonus

  • ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

  • Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
  • For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.

Free Ski & Snowboard Lessons

  • Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

  • Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

  • For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.
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