Winter Season - Overnight Front Desk

Start Date: 16 November 2026

• Handling late night check-ins and early morning check-outs.
• Handling cash and credit card transactions.
• Reviewing departures to make sure the guest account charges are correct.
• Reviewing arrivals and and prepare for guest requests.
• Rolling over the date in Property Management System.
• Preparing necessary daily reports for the day team.
• Assisting with guest enquiries.
• Answering phone calls, in-house calls and external calls.
• Responding to emails.
• Communicating with morning staff for any handover.
• Responding to emergency situations and contacting the Manager.

• Passionate about hospitality and service.
• Bilingual (Japanese and English).
• Previous hospitality experience is a plus.
• Professional attitude.
• Excellent communication skills.
• Team player.
• Valid Japanese driving licence or International Driving Permit.

Pay Rate

• ¥1,937 - ¥2,312 per hour for hours worked 10pm~5am (includes 25% late night allowance.)
• ¥1,550 - ¥1,850 for hours worked outside 10pm~5am.
• 25% overtime rate for hours worked above prescribed working hours for the month.

Employment Period

• 16 November 2026 - 7 April 2027.
• Fully paid training at the start of the season.
• Opportunity for contract extension.

Hours

• Generally 5 days per week, around 40 hours per week
• Hours will vary through the season depending on business levels with less hours at the start and end of the season and occasional overtime work during peak periods

Lift Passes

• A Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment.

Travel Support Bonus

• ¥50,000 travel cost support bonus upon contract completion for new staff or ¥80,000 for returning staff.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu or Kutchan with all utilities, basic supplies and WiFi included.
• For staff based in Kutchan, there is a free staff shuttle to transport to and from work in Hirafu.
• Staff accommodation is available until the end of the resort season. Plus, enjoy a rent-free week after your contract ends to relax and pack up at your own pace.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Living in Japan Support

• We’ll guide you through the essentials, including setting up your local bank account and completing your Residence Card registration.
• Full enrollment in social insurance programs for all eligible team members

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