Terms and Conditions

Ki Niseko's Terms and Conditions apply to bookings made directly with Ki Niseko; bookings received from a 3rd party (Online Travel Agent or Travel Agency/Wholesaler) must follow the booking terms outlined on the 3rd party reservation.

Terms and Conditions last updated 22 March 2022.

1.1. A Booking is not confirmed until we have received your Deposit payment and a written Confirmation is issued by us.

1.2. All offers, prices, terms and conditions are subject to change or withdrawal without notice prior to a Confirmation being issued.

1.3. The Booking details are as per the Confirmation, errors and omissions excepted.

1.4. Descriptions and details of our services are subject to change at any time.

1.5. The Booking Total specified on the Confirmation is determined by both the number and ages of the guests noted on the Confirmation. Any change to the number of and/or the ages of guests may change the Booking Total amount.

2.1. All prices are in Japanese Yen and are inclusive of a 10% Japanese consumption tax, onsen tax and 2% accommodation tax (where applicable). There are no additional Resort or Service charges.

3.1. Payment of the Deposit is needed before a Booking can be confirmed.

3.2. The following applies to Winter Bookings, defined as checking-in between 1 December and 31 March :

3.2.1. If the Confirmation date is more than 60 days before Check-In the Deposit is 20% of the Accommodation Rate (before any discounts).

3.2.2. If the Confirmation date is 60 days or less before Check-In the Deposit is 100% of the Booking Total and is not refundable.

3.3. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:

3.3.1. If the booking is for 1-2 nights:

3.3.1 For bookings of less than 3 Nights OR for bookings of less than 3 separate accommodations 100% of the Booking Total is due upon Check-In.

3.3.2 Where the Confirmation date is more than 7 days before Check-In; bookings of 3 Nights or more, OR for group bookings of 3 accommodations or more, the Deposit is 20% of the Accommodation Rate (before any discounts).

3.3.3 Where the Confirmation date is 7 or less days before Check-In, for bookings of 3 Nights or more, OR for group bookings of 3 accommodations or more, the Deposit is 100% of the Booking Total.

4.1. The following applies to Winter Bookings, defined as checking-in between 1 December and 31 March:

4.1.1. The Balance of the Booking Total is required no later than 60 days prior to Check-In.

4.2. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:

4.2.1 For bookings of 3 Nights or more, and group bookings of 3 accommodations or more, the balance payment is required not later than 7 days prior to Check-in.

4.2.2 For all other bookings the Balance of the Booking Total is required upon check-in.

4.3. It is not possible to split payment for the Deposit or balance between multiple credit cards.

4.4 For credit card payments, the details of the credit cards must match the name on the passport of the guest staying at the hotel.

4.5 All payments must be by credit card in Japanese Yen.

4.6 Where the currency of your credit card is not Japanese Yen:

4.6.1. All foreign exchange rate calculations and charges are your responsibility.

4.6.2. There may be differences between the date of your credit card payment, the date the charges appear on your credit card statement, and the date on which the currency calculation is made.

4.6.3. Where we cancel, void or refund a payment to your credit card in JPY, there will be changes in the refund amount due to foreign currency exchange rates and fees and charges of your bank or credit card company; any differences are your responsibility.

5.1. A change in the any of the following is considered to be a Cancellation of the entire existing Booking, with relevant cancellation charges, and a Re-booking (subject to availability) with the new requirements:

5.1.1. The Room Category; or

5.1.2. The Check-In date;

5.1.3. The Check-Out date.

5.2. The following applies to Winter Bookings, defined as checking-in between 1 December and 31 March:

5.2.1. Cancellation within 7 days of Payment but more than 60 days before Check-In: JPY10,000 administration charge; you authorize us to charge the Credit Card which you used to pay the Deposit.

5.2.2. Cancellation less than 7 days after making the payment but less than 60 days before check-in, the cancellation fee is 100% of the total booking amount.

5.2.3. . Cancellation more than 7 days after making the payment but more than 60 days before check-in, the full deposit is non-refundable.

5.3. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:

5.3.1. If the booking is for 1-2 nights OR not exceeding groups of 3 bookings or more

5.3.1.1. Cancellation more than 2 days before Check-In: No charge.

5.3.1.2. Cancellation 2 days before Check-In: 50% of the Booking Total.

5.3.1.3. Cancellation within 1 day of Check-In: 100% of the Booking Total.

5.3.2. If the booking is for 3 nights or more, or for groups of 3 or more separate reservations

5.3.2.1. Cancellation within 7 days of Payment but more than 7 days before Check-In: JPY10,000 administration charge; you authorize us to charge the Credit Card which you used to pay the Deposit.

5.3.2.2. Cancellation after 7 days of Payment but more than 7 days before Check-In: 20% of the Accommodation Rate (before any discounts); you authorize us to charge the Credit Card which you used to pay the Deposit.

5.3.2.3. Cancellation 7 days or less before Check-In: 100% of the Booking Total; you authorize us to charge the Credit Card which you used to pay the Deposit.

5.4. Any refund due to you will be processed via the credit card used to make payment or a bank transfer. All transfer fees and exchange rates losses are payable by you and will be deducted from the refunded balance.

5.5. Cancellation requests must be submitted and reviewed in writing (by email); Verbal agreements are not an acceptable form of cancellation. Until you have received a written confirmation of cancellation from our Reservations Team, bookings should be treated as active according to the booking terms.

5.6. Credit values transferred from other bookings are non-refundable.

6.1. The Hotel has a range of facilities and services available for guests:

included with your Booking for no extra charge:

• Front Desk: 24 hours daily.

• Concierge: available daily (hours vary with season).

• Lobby Lounge: 24 hours daily, no booking required.

• Onsen (Men’s and Women’s): no booking required.

• Private Onsen: booking required (bookings can be made after check-in).

• Ki Shuttle (winter season only): no booking required, no additional charge (hours vary with season).

• Ski Valet (winter season only): no booking required, no additional charge.

Additional charges apply:

• Restaurant (Breakfast, Lunch and Dinner), unless specified in your package details.

• Massage/Spa: bookings required.

• Shop/Retail Services.

• Café / Bar: hours of operation change depending on the season.

• Parking (Undercover): booking required; fees apply.

7.1. We can book services and products (Resort Services) on behalf of Guests, the charges for which may be attached to a Booking. These include (but are not limited to) Lift Tickets, Airport Transfers, Equipment Hire, Ski/Snowboard Lessons, Mountain Guiding, Food Packages, and other Tours & Activities.

7.2. Payment for Resort Services is required no later than 7 days prior to Check-In.

7.3. You must advise us in writing at least 14 days prior to Check-In of your flight details for both arrival and departure from Hokkaido. Without this information we are not able to organize and deliver any Airport Transfers you have booked with us.

8.1. A cancellation is any change to a Resort Service Item which is not an upgrade or an addition of a new Item.

8.2. Where you cancel a Resort Service Item the following applies:

8.2.1. Cancellation 14 days or less prior to Check-In – 100% of the price of the Resort Service Item, UNLESS otherwise stated in the terms for that Resort Service Item on our website or the Confirmation.

8.2.2. Any amount eligible for refund from cancelled Resort Service Items will be credited back to the credit card used for the initial payment. Please be aware that refunds are subject to transaction fees, which will be deducted from the refunded amount.

9.1. An Amendment is any change to names, adding extra people to your Booking, upgrading of Packaged Items or any change to Resort Service Items.

9.2. Amendments after Payment incur an administration fee of JPY20,000 per change – this does not apply to new Resort Service Items added to your Confirmation.

10.1. Where you do not use Resort Services that you have purchased and booked with us we cannot offer any refund in whole or part.

10.2. If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason you will need to claim any loss or extra fees incurred on your travel insurance.

10.3. If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason any Resort Service Items you have purchased may not be able to be rescheduled and you may have to repurchase services for the rescheduled time AND there may be delays in supplying a rescheduled service, or alternative service.

10.4. You must make all requests for changes in writing and where we are able to accommodate your requested change our written Confirmation will be sent, verbal instructions or confirmation cannot be accepted or honoured.

11.1. We reserve the right to substitute or upgrade accommodation to one of a comparable standard and type, as determined by us. In the event that we are unable to provide accommodation meeting these standards, we will process a refund of the Deposit or full payment amount to the original payment method. Please note that refunds are subject to any applicable transaction fees.

11.2. The maximum number of guests for each accommodation type is specified on your confirmation documentation and our website. Exceeding this number is not permitted.

11.3.1. Where the Winter Rate period applies, an additional charge of JPY10,000 per night applies for an extra guest (child aged 7-15 or adult aged 16+) beyond the standard occupancy.

11.3.2. Where the Summer Rate Period applies, an additional charge of JPY2,800 per night applies for children (aged 7-15) and JPY3,800 per night for adults (aged 16+) beyond the standard occupancy.

11.3.3 Extra guests will be accommodated on a Japanese futon, subject to availability. Requests for extra bedding must be made prior to arrival.

11.4 Cots (cribs) and highchairs are free and can be requested at time of Booking and are subject to availability.

11.5. An infant is defined as a child aged 0 to 6 years are counted as occupants but are exempt from the extra person charge.

11.5. If you wish to change rooms after check-in, an administration fee of JPY5,000 will be charged on top of any upgrade fees. Also, depending on availability and the time of the request, we may not be able to meet requests for changes of rooms.

11.6. No part of the accommodation or stay may be sublet to a third party without the written approval of Ki Niseko. All persons staying in the accommodation must be recorded on the booking and must abide by these terms and conditions.

11.6.1 The accommodation and its facilities are exclusively reserved for the use of the guests as listed on the original booking. Subletting or transferring the accommodation to a third party is strictly prohibited without prior written approval from Ki Niseko.

11.6.2 The guest who has made the booking must be present during the stay.

11.6.3 The replacement or rotation of guests during the stay is not permitted unless prior notification and approval have been obtained from the Hotel Team.

11.6.4 All guests must be accurately listed with their full information as per their passports prior to arrival. Any changes to the guest list during the stay are only permissible with pre-approval from the Hotel Team.

11.6.5 Failure to comply with the terms listed in section 11.6 may result in the cancellation of the booking without refund and additional charges may be incurred.

12.1. You accept responsibility for damage to the room or hotel common areas, fittings, furniture, keys and other chattels caused during your occupation, including any consequential losses incurred.

12.2. Damage to wooden floors is a common issue, usually caused by guests wearing snow spikes and/or ski boots inside the room. The full cost of repair to any damage to the flooring caused during your stay will be charged to you. There is a minimum charge of JPY20,000. Please understand that in the larger rooms the cost of repairing damaged flooring can exceed JPY2,000,000.

12.3. Guests must not do anything to affect the smell of the rooms which affects subsequent stays in that room. This may include bringing in or cooking foods with strong odors (e.g. grilled meats), spraying perfumes or using incense. If the room is unavailable for subsequent says due to odors caused by the Guest's actions, we will charge a minimum of JPY50,000 yen for additional cleaning fee. In addition, if the room is rendered unusable for the next scheduled stay, the cost of the booking affected will also be charged.

12.4. No open flames are permitted in the hotel rooms.

12.5. A valid Credit Card is required as a Security Deposit and you authorise us to charge all fees and charges properly chargeable under this agreement to that Credit Card.

12.6. Your personal possessions, including lift passes and hire equipment supplied by us, are at your own risk during your stay.

13.1. Rooms are available for occupation from 3pm. (However, in the case where you inform us of a later arrival time the room may be prepared just prior to that time. Therefore, please ensure to provide up to date arrival times for all guests staying in the room. In the case of a last-minute booking, a later check-in time may be necessary.

13.2. The room must be vacated by 11am.

13.3. Where the room is not vacated by the Check-Out time, a charge of JPY30,000 each hour or part thereof for Penthouses and JPY10,000 for all other rooms types each hour or part thereof that the room is occupied past the Check-Out time will be charged to you. Rooms not vacated within 4 hours of Check-Out time will be charged accommodation for an additional night.

13.4. We reserve the right to enforce vacation of the room any time after the Check-Out time.

13.5. A credit card Security Deposit will be required at Check-In for ALL rooms – you cannot Check-In to the room until we have credit card details and authorisation for use as a Security Deposit.

13.6. Japanese Law requires that we obtain all Guests’ full names, nationalities, passport numbers, postal addresses and occupations at Check-In.

13.7. The Lobby Lounge, Café/Bar, luggage store and Ki Shuttle are available for use on the Check-In date, prior to the Check-In time.

13.8. The Lobby Lounge, Café/Bar, luggage store, Onsen, Spa and Ki Shuttle are available for use on the Check-Out date, after the Check-Out time.

14.1. The room will be clean and tidy on check-in, beds will be made with fresh linen and bath towels will be supplied.

14.2. At check-in complimentary tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, tissues and cleaning products will be provided.

14.3. Housekeeping during the stay as follows:

14.3.1. Penthouse room type: daily cleaning, fresh towels provided, and beds made. Linen changed every 3rd day.

14.3.2. All other room types: Every day: Basic cleaning such as bins emptied, and fresh towels provided. Every other day: Addition to the basic, cleaning, bed making, and kitchen and bathroom cleaning.

Every 4th day: Linen and room wear changed. Additional cleaning is dependent on availability and may incur an extra fee.

14.4. Most rooms can be set up as twin or double – the beds will be arranged in the double bedding configuration unless advised differently by you.

15.1. No pets are allowed at the hotel, either inside, outside or remaining in vehicles parked at the hotel.

16.1. Car parking during winter months is severely restricted at the hotel and must be requested and confirmed for each booking if required. Please check the availability of car parking prior to your arrival.

16.2. Car parking during summer months is freely available for outside spaces and reservations are not required. Undercover car parking is available in summer in limited numbers and must be requested and confirmed for each booking if required

16.3. Parking on the street is illegal and your car may be towed.

16.4. Reserved Parking is not included in the booking rate; additional fees are to be included once parking availability has been confirmed and the extra service has been added to your reservation.

17.1. All rooms are non-smoking. All hotel common areas are non-smoking unless otherwise designated.

17.2. If guests smoke in the hotel and continue to smoke after being requested to stop we may evict the group or any individual from the hotel without any refund.

17.3. If anyone in the group has smoked in the properties, they will be charged additional cleaning costs at minimum 1 night's full accommodation rate AND costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the room for bookings that need to be relocated to a different accommodation.

18.1. Ki Niseko operates wholly in Japan and the law of Japan applies to all services provided. Where services are provided by agents and principals the Bookings are made subject to the terms and conditions of the agent or principal.

18.2. Subject to Japanese Law Ki Niseko, our agents and principals are not liable for any loss, damage, delay, consequential loss, injury or death resulting from any act, alteration or omission by HTM K.K., our agents or principals, any third party, act of god or other circumstances.

18.3. We expect guests protect themselves against all risks of travel, including the possibility of having to cancel a holiday or alter travel dates, with appropriate Travel Insurance which they arrange at the time they pay their Deposit.

18.4 We do not offer travel insurance included in the accommodation rate; insurance cover must be purchased separately by yourself. We do not take any responsibility if the procured insurance policy does not cover your cancellation circumstance.

You accept these terms and conditions in full when you pay your Deposit.